
Unclaimed
Hamrick Software
69
CLAIMED LOSSES
18
TOTAL REVIEWS
1.7K
PAGE VIEWS
2
ISSUES RESOLVED
Hamrick Software Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAbsolutely no support
I had SEVERE problems with my scanner using VueScan. I made a video and contacted the support with explanation. Hamrick himself, never watching the video ever, every time simply replied that it's either my configs, or usb cable, or my scanner itself is broken. Then tried to make a refund, not even listening to what I said, never opening the video (0 views). Seems he didn't care at all. The issue is in VueScan, and not my scanner, or usb, or computer, because another person has two similar scanners: one of the exact model and another of neighboring model, and has SAME problems with VueScan as me. That's the worst support I experienced so far. The reason that I decided to write about it is that recently I came across multiple stories with similar situation concerning Hamrick's lack of support.
User's recommendation: Try before you buy.
ID
Pros
- Huge supported model list
- Constant updates
- Unique software
Cons
- Critical bugs
- Lack of support
Preferred solution
Nothing so far, it's simply to let other customers know and maybe for Hamrick's change of opinion.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBuying your VueScan for Linux
Hallo! I want to buy your VueScan (profeccional), but my PayPal isn't working. Can I transfer the amount to you? When it arrives you can email me the key to unlock it. Kind regards Michael Meyer
ID
Location
Barcelona, Catalunya
New Reviewer
Had to fight for a $9.95 refund.
Their program failed to work. I contacted them for help within 15 minutes, and they told me they would NOT make the adjustment. Ed Hamrick just responded No when I requested a refund and said, I cant believe that you spent all that time to write an email, all for $10 - the price of a hamburger :). I responded that I couldnt believe that he was willing to his companys reputation for the price of a hamburger. After a review on Pissedcconsumer.com. David Hamrick emailed me that after reading my email, he agreed to giving me the refund. Why should I have to jump through hoops and prepare to contact the Attorney General for the state to issue a complaint along with a letter to the BBB, etc. over $9.95? It was the $9.95, but the principle of the situation and ED Hamricks sarcastic response.
User's recommendation: Don’t buy from VueScan! Look for another company to help you.
ID
Location
Langhorne, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer