Hamrick Software

I've renew my subscription by a payment on 2023 july 1st. But I can no more use the professionnal edition.

On 10/5/22, I purchased a download to get my HP ScanJet 5370C working with Windows 10. They advertised that it would work.

It did not. I contacted them within an hour of the purchase, and did what Ed Hamrick, the owner, suggested.

It still failed. I requested a refund of the $9.95 subscription price, since the download did not work.

After 4 days exchanging polite emails, Ed Hamrick refused a refund, stating that I was obnoxious for requesting the refund because it was only the price of a hamburger.

Their program failed to work. I contacted them for help within 15 minutes, and they told me they would NOT make the adjustment.

Ed Hamrick just responded No when I requested a refund and said, I cant believe that you spent all that time to write an email, all for $10 - the price of a hamburger :). I responded that I couldnt believe that he was willing to his companys reputation for the price of a hamburger.

After a review on Pissedcconsumer.com.

David Hamrick emailed me that after reading my email, he agreed to giving me the refund.

Why should I have to jump through hoops and prepare to contact the Attorney General for the state to issue a complaint along with a letter to the BBB, etc. over $9.95?

It was the $9.95, but the principle of the situation and ED Hamricks sarcastic response.

Hallo!

I want to buy your VueScan (profeccional), but my PayPal isn't working. Can I transfer the amount to you? When it arrives you can email me the key to unlock it.

Kind regards

Michael Meyer

I want to try the VueScan program for my old Nikon Cool Scan ED V on my new 24" Mac using Monterey 12.5.1. I think I had a VueSan for my old Mac running High Sierra but can't find it on the dock or in Applications..I'd like a trial and make sure it will run - I'm 85 and beginning to feel it - my mind!!

I would probably buy it for long term us. I'm get periodic news from you.

I had SEVERE problems with my scanner using VueScan. I made a video and contacted the support with explanation.

Hamrick himself, never watching the video ever, every time simply replied that it's either my configs, or usb cable, or my scanner itself is broken. Then tried to make a refund, not even listening to what I said, never opening the video (0 views). Seems he didn't care at all.

The issue is in VueScan, and not my scanner, or usb, or computer, because another person has two similar scanners: one of the exact model and another of neighboring model, and has SAME problems with VueScan as me.

That's the worst support I experienced so far. The reason that I decided to write about it is that recently I came across multiple stories with similar situation concerning Hamrick's lack of support.

When I bought the program back on January 24, 2018. My invoice number is 405******** and the purchase amount was $89.95.

The serial number is 11094****. After I loaded the software on my computer, I was also able to print out the operating manual. I have somehow misplaced the manual and have been going to the help menu in the program but am unable to print out the file as a PDF. All I can do is look at the instructions on the computer screen, and I want to print out a replacement manual for my use.

Can you help me?

My name is Peter Grattan and my email is pgrattan@***.net.

My customer number with you is 6382****. Hope to hear from you soon and help me resolve the problem.

I bought a VueScan license on Oct 14th, 2014 and have been using it since then, most recently VueScan 9 x64 (9.6.32). The original purchase had serial number 11543**** and my customer number was 59545****.

My e-mail address (since changed) was pandionutv@***.se.

After the upgrade of my system I get a request to buy a new license to avoid the water mark.

Is this an unavoidable consequence of the upgrade?

Kind regards,

Johan

I make use of my right of return because the software VueSccan 9x64; Serial number: 12556**** Custom number: 64414**** the printer under Widows 10 could not be made to print. I ask the amount paid to be credited back to my account,

I set up viewscan for multiple pages. Most of the time when I scan the second page and try to save it, I get a choice to overwrite the first page or cancel.

Sometimes "Scan+" appears at the bottom of the page, and sometimes just "Scan." There seems to be no rhyme or reason why multiple pages can sometimes be appended to previous pages. Can't find log file.

Scanner: Canoscan 99000F, MacOs 11.5.2 (Big Sur). Please help!

david,

with the intent to buy it, i downloaded your latest vuescan (vuex64-9.7.62.exe).

it fails to install. instead it posts "VueScan had stopped working.

A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available."

so it appears something in my system is preventing the installer to work.

please help.

call me anytime at 503 662 ****.

cheers, jim

The smart software with ugly service, trying to make consumers to write support letters according to its desires. They are described nowhere.

Buy only Pro version and only with full combination of conditions:

You need to scan films in big numbers. Especially of bad quality. There is a lot of software for text scanning with normal support Paperscan is free.

There are no drivers or comfortable software for your scanner and for your OS and it is not supported by Silverfast. Their support is not better.

But it is cheaper.

You can afford 100 dollars, knowing about bad service. The software is functional but such support…

You have no free license.

You are against piracy. Pirates are robbers, but sometimes they really help in technical issues.

That is my situation.

Support writes to the consumer - Again, I have no memory of our past emails. The “drivers” means nothing to me.

Stop writing to me, this is waste of time.” “Wonderful “ support!

Details

The Vuescan is installed both on real Windows 10 machine and physical machine with Windows XP.

All found full texts of emails with Hamrick software and log are enclosed.

I use its Vuescan software to scan films with Hewlett Packard Scanjet 4600 scanner.

There are no official Support of the device from Hewlett Packard, when the scanner is installed on Windows XP. So, I spend a lot of time and money to select software, study descriptions on the Vuescan site of all the scanners to find all the film scanners, supported by software . I need those which allow to scan films without cutting. That is why, I looked all descriptions on hamrick.com and info on other sites.

They are very rare in my country. Then, bought one. So buy and install Windows XP, on computer imitation (look Vmware software to know or google “virtual machine”). There is some error on the XP.

I can not understand its reason. May be, I was asked to send a log. I sent it to Hamrick,. Read it contents in the file enclosed.

The support asked to install the driver. It was installed by me on both locations. Nothing changed and I have written about it. And what is the answer: “Again, I have no memory of our past emails.

The “drivers” means nothing to me. Stop writing to me, this is waste of time.” There is the essence of my claim:

I have a problem with software. I have installed virtual machine to use it, found and bought and OS a scanner to use it, now I have errors. As normal customer I have made support log which is necessary, copied this log to real machine.

May be even made a video somebody to understand, what happens and enclosed it. I waited 2 or three days for the answers. I did not insist, I simply reminded. I was instructed to install drivers.

Ok installed. Everything repeats. What are the further actions? I was interested in my actions.

And was ready to wait. And now, when the issue is not solved. I am written, I was wasting time. By the way my letters were short.

And you write word “regards”. Really there are no regards, and no respect in such approach. Hamrick priced software at 100 dollars. Where is 100 dollars service?

NOT. THANK IS WHY I THINK, THAT NOW 2 USUAL FREE KEYS, AND SOLVING THE ISSUE WILL BE NOT COMPLETE BUT FAIR DECISION. IT is Hamrick happiness, I am not in USA. FOR ME WORDS AND PHRASES THE DRIVER, YOU WRITTEN, ERROR REPEATS HAVE MEANING.

AND THEY SHOULD HAVE MEANING FOR NORMAL SUPPORT FOR 100 DOLLARS SOFTWARE.

Posting on Facebook was useless and my access to the page was blocked by Hamrick Software. It will be good, if they get for this also.

See email contents and log file in the video.

Nov 4, 2020 bought vuescan for $89. License S/N: 10671****; Customer #210216****.

When I try to scan tells me to buy software to avoid the watermarks. I bought it. Left many messages on their contact place on their website. No one is responding.

Going on over a week. Need a response now.

I am actually not a pissed customer. I have no problem at all with Hamrick software. All issues amicably resolved.

I bought their really superb software - VueScan. Since I am from Europe and I bought the software for my company, I need the sellers (Hamrick Software) registration number (yes, I know that in the USA it is not mandatory, but in Europe the financial organs usually ask for it - to avoid making transaction to overseas "phantom companies").

I reviced the following mails:

1.

"I have no idea what a "registration number" is - we're free people in the US and don't have such silliness."

- I explained what Reg. Num. should be. after:

2.

"Don't play lawyer with me - I've had 40 years experience doing business in dozens of countries. This silly RN database is for textile and wool products - nothing to do with software sales."

- after i explained that im not playing lawyer, im a CLIENT who deserves a bit more respect:

3. "And now you're not a client - I've refunded your purchase and permanently blocked you from ever buying VueScan.

And yes, please publicize that I don't like being treated rudely."

- I didnt treat them rudely, i was just asking for a reg.

number... if any...