Hamrick Software Reviews

I bought a VueScan license on Oct 14th, 2014 and have been using it since then, most recently VueScan 9 x64 (9.6.32). The original purchase had serial number 11543**** and my customer number was 59545****. My e-mail address (since changed) was pandionutv@***.se. After the upgrade of my system I get a request to buy a new license to avoid the water mark. Is this an unavoidable consequence of the upgrade? Kind regards, Johan

User's recommendation: Very happy with the product for a long time.

I make use of my right of return because the software VueSccan 9x64; Serial number: 12556**** Custom number: 64414**** the printer under Widows 10 could not be made to print. I ask the amount paid to be credited back to my account,

I set up viewscan for multiple pages. Most of the time when I scan the second page and try to save it, I get a choice to overwrite the first page or cancel. Sometimes "Scan+" appears at the bottom of the page, and sometimes just "Scan." There seems to be no rhyme or reason why multiple pages can sometimes be appended to previous pages. Can't find log file. Scanner: Canoscan 99000F, MacOs 11.5.2 (Big Sur). Please help!

User's recommendation: Demand better customer service, without finding log file.

david, with the intent to buy it, i downloaded your latest vuescan (vuex64-9.7.62.exe). it fails to install. instead it posts "VueScan had stopped working. A problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available." so it appears something in my system is preventing the installer to work. please help. call me anytime at 503 662 ****. cheers, jim

I am actually not a pissed customer. I have no problem at all with Hamrick software. All issues amicably resolved.

Nov 4, 2020 bought vuescan for $89. License S/N: 10671****; Customer #210216****. When I try to scan tells me to buy software to avoid the watermarks. I bought it. Left many messages on their contact place on their website. No one is responding. Going on over a week. Need a response now.

User's recommendation: Careful.

The smart software with ugly service, trying to make consumers to write support letters according to its desires. They are described nowhere. Buy only Pro version and only with full combination of conditions: You need to scan films in big numbers. Especially of bad quality. There is a lot of software for text scanning with normal support Paperscan is free. There are no drivers or comfortable software for your scanner and for your OS and it is not supported by Silverfast. Their support is not better. But it is cheaper. You can afford 100 dollars, knowing about bad service. The software is functional but such support… You have no free license. You are against piracy. Pirates are robbers, but sometimes they really help in technical issues. That is my situation. Support writes to the consumer - Again, I have no memory of our past emails. The “drivers” means nothing to me. Stop writing to me, this is waste of time.” “Wonderful “ support! Details The Vuescan is installed both on real Windows 10 machine and physical machine with Windows XP. All found full texts of emails with Hamrick software and log are enclosed. I use its Vuescan software to scan films with Hewlett Packard Scanjet 4600 scanner. There are no official Support of the device from Hewlett Packard, when the scanner is installed on Windows XP. So, I spend a lot of time and money to select software, study descriptions on the Vuescan site of all the scanners to find all the film scanners, supported by software . I need those which allow to scan films without cutting. That is why, I looked all descriptions on hamrick.com and info on other sites. They are very rare in my country. Then, bought one. So buy and install Windows XP, on computer imitation (look Vmware software to know or google “virtual machine”). There is some error on the XP. I can not understand its reason. May be, I was asked to send a log. I sent it to Hamrick,. Read it contents in the file enclosed. The support asked to install the driver. It was installed by me on both locations. Nothing changed and I have written about it. And what is the answer: “Again, I have no memory of our past emails. The “drivers” means nothing to me. Stop writing to me, this is waste of time.” There is the essence of my claim: I have a problem with software. I have installed virtual machine to use it, found and bought and OS a scanner to use it, now I have errors. As normal customer I have made support log which is necessary, copied this log to real machine. May be even made a video somebody to understand, what happens and enclosed it. I waited 2 or three days for the answers. I did not insist, I simply reminded. I was instructed to install drivers. Ok installed. Everything repeats. What are the further actions? I was interested in my actions. And was ready to wait. And now, when the issue is not solved. I am written, I was wasting time. By the way my letters were short. And you write word “regards”. Really there are no regards, and no respect in such approach. Hamrick priced software at 100 dollars. Where is 100 dollars service? NOT. THANK IS WHY I THINK, THAT NOW 2 USUAL FREE KEYS, AND SOLVING THE ISSUE WILL BE NOT COMPLETE BUT FAIR DECISION. IT is Hamrick happiness, I am not in USA. FOR ME WORDS AND PHRASES THE DRIVER, YOU WRITTEN, ERROR REPEATS HAVE MEANING. AND THEY SHOULD HAVE MEANING FOR NORMAL SUPPORT FOR 100 DOLLARS SOFTWARE. Posting on Facebook was useless and my access to the page was blocked by Hamrick Software. It will be good, if they get for this also. See email contents and log file in the video.

User's recommendation: Not to buy or buy only Pro versions with mentioned conditions.

I bought their really superb software - VueScan. Since I am from Europe and I bought the software for my company, I need the sellers (Hamrick Software) registration number (yes, I know that in the USA it is not mandatory, but in Europe the financial organs usually ask for it - to avoid making transaction to overseas "phantom companies"). I reviced the following mails: 1. "I have no idea what a "registration number" is - we're free people in the US and don't have such silliness." - I explained what Reg. Num. should be. after: 2. "Don't play lawyer with me - I've had 40 years experience doing business in dozens of countries. This silly RN database is for textile and wool products - nothing to do with software sales." - after i explained that im not playing lawyer, im a CLIENT who deserves a bit more respect: 3. "And now you're not a client - I've refunded your purchase and permanently blocked you from ever buying VueScan. And yes, please publicize that I don't like being treated rudely." - I didnt treat them rudely, i was just asking for a reg. number... if any...

User's recommendation: dont buy their products.

Used the University copy of Wue Scan which I've done before without issue today the program added an unwelcome watermark to my slide conversion

Serial# 10797**** Customer# 99632**** and the option for scanning negative films is not available ! Please help as it is just for that purpose that Ipurchased viewscan. My scanner is an Epson V700.

I purchased the standard version from vuescan. The customer service is terrible to non existent. Obviously Ed Hambrick has an attitude problem with the public. Customer service is the last place to employ him. I never did get the software to function consistently. He replied initially however when he got down to issues he stopped replying, knew I was a customer, knew I was not able to get it to work, Knew he advertised one price and charged another...he knew this because he set his website up that way, and now I don't hear from him AND he's got the money. BUYER BEWARE!!!!! [I HAVE THE INTERNET ENTRY RECORD TO BACK THIS UP in case anyone wants to go to court.] Then he reserves the right to take two months to reply.!!!!! What do you do with the scanning job while he uses your money and pretends he is offended that you even bothered him with such trivia. Vuescan seems widely used. If customer support is so highly personal and inefficient the money and time wasted trying to business with him is worth the lesson. My error. LLOYD