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Absolutely no support

2.0
Hamrick Software - Absolutely no support
Hamrick Software - Absolutely no support
Hamrick Software - Absolutely no support
Hamrick Software - Absolutely no support
Hamrick Software - Absolutely no support
I had SEVERE problems with my scanner using VueScan. I made a video and contacted the support with explanation. Hamrick himself, never watching the video ever, every time simply replied that it's either my configs, or usb cable, or my scanner itself is broken. Then tried to make a refund, not even listening to what I said, never opening the video (0 views). Seems he didn't care at all. The issue is in VueScan, and not my scanner, or usb, or computer, because another person has two similar scanners: one of the exact model and another of neighboring model, and has SAME problems with VueScan as me. That's the worst support I experienced so far. The reason that I decided to write about it is that recently I came across multiple stories with similar situation concerning Hamrick's lack of support.

User's recommendation: Try before you buy.

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#3965486 Review #3965486 is a subjective opinion of poster.
Pros
  • Unique software
  • Huge supported model list
  • Constant updates
Cons
  • Lack of support
  • Critical bugs
Preferred solution
Nothing so far, it's simply to let other customers know and maybe for Hamrick's change of opinion.

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Verified Reviewer New Reviewer

Buying your VueScan for Linux

Hallo! I want to buy your VueScan (profeccional), but my PayPal isn't working. Can I transfer the amount to you? When it arrives you can email me the key to unlock it. Kind regards Michael Meyer
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#4193463 Review #4193463 is a subjective opinion of poster.
Location
Barcelona, Catalunya
New Reviewer

Had to fight for a $9.95 refund.

2.5
Their program failed to work. I contacted them for help within 15 minutes, and they told me they would NOT make the adjustment. Ed Hamrick just responded No when I requested a refund and said, I cant believe that you spent all that time to write an email, all for $10 - the price of a hamburger :). I responded that I couldnt believe that he was willing to his companys reputation for the price of a hamburger. After a review on Pissedcconsumer.com. David Hamrick emailed me that after reading my email, he agreed to giving me the refund. Why should I have to jump through hoops and prepare to contact the Attorney General for the state to issue a complaint along with a letter to the BBB, etc. over $9.95? It was the $9.95, but the principle of the situation and ED Hamricks sarcastic response.

User's recommendation: Don’t buy from VueScan! Look for another company to help you.

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#4134614 Review #4134614 is a subjective opinion of poster.
Location
Langhorne, Pennsylvania

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Verified Reviewer New Reviewer

Extreme poor service and insulting manager.

1.6